ACL Services Ltd. | Customer Systems
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 09:01 PDT
Scheduled -
Services/Location:
ACL GRC in Australia (AU) region.

Purpose:
We are performing an infrastructure upgrade on Projects modules in our Australia (AU) region.

Impact:
The impacted modules will be unavailable for a major portion of their respective maintenance windows:

Projects: June 18th, 09:00AM-1:00PM PDT (June 19th, 2:00-6:00 AM AEST)

We apologize for the inconvenience and appreciate your patience.
If you experience a disruption other than above, please contact ACL Support: https://support.acl.com

What do you need to do?:
Plan or notify end users to perform items requiring impacted modules outside of the maintenance window timeline.

Contact:
For any questions, please contact ACL Support: https://support.acl.com
ACL Launchpad   Operational
ACL Web Site & Renewal Portal   ? Operational
ACL Help & Learning Operational
ACL Communities   ? Operational
ACL Academy   Operational
ACL ScriptHub   Operational
ACL Help Docs   ? Operational
ACL GRC - North America Operational
ACL GRC - Projects   Operational
ACL GRC - Strategy   Operational
ACL GRC - Results   Operational
ACL GRC - Reports   Operational
ACL GRC - Asia Pacific Operational
ACL GRC - Projects   Operational
ACL GRC - Strategy   Operational
ACL GRC - Results   Operational
ACL GRC - Reports   Operational
ACL GRC - Europe Operational
ACL GRC - Projects   Operational
ACL GRC - Strategy   Operational
ACL GRC - Results   Operational
ACL GRC - Reports   Operational
ACL GRC - Canada Operational
ACL GRC - Projects   Operational
ACL GRC - Strategy   Operational
ACL GRC - Results   Operational
ACL GRC - Reports   Operational
ACL GRC - Australia Under Maintenance
ACL GRC - Projects   Under Maintenance
ACL GRC - Strategy   Operational
ACL GRC - Results   Operational
ACL GRC - Reports   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018
Completed - The scheduled maintenance has been completed.
Jun 15, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 09:00 PDT
Scheduled -
Services/Location:
ACL GRC in Australia (AU) region.

Purpose:
We are performing an infrastructure upgrade on Strategy and Results modules in our Australia (AU) region.

Impact:
The impacted modules will be unavailable for a major portion of their respective maintenance windows:

Strategy & Results: June 15th, 09:00AM-1:00PM PDT (June 16th, 2:00-6:00 AM AEST)

We apologize for the inconvenience and appreciate your patience.
If you experience a disruption other than above, please contact ACL Support: https://support.acl.com

What do you need to do?:
Plan or notify end users to perform items requiring impacted modules outside of the maintenance window timeline.

Contact:
For any questions, please contact ACL Support: https://support.acl.com
Jun 12, 15:46 PDT
Jun 14, 2018

No incidents reported.

Jun 13, 2018

No incidents reported.

Jun 12, 2018
Completed - The scheduled maintenance has been completed.
Jun 12, 13:25 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 11:01 PDT
Scheduled -
Services/Location:
ACL GRC Projects in Asia Pacific (AP) region.

Purpose:
We are performing an infrastructure upgrade on Projects module in our Asia Pacific (AP) region.

Impact:
Projects module will be unavailable for a portion of the following maintenance window:

June 12th, 10:00AM-2:00PM PDT (1:00-5:00 AM SGT)

We apologize for the inconvenience and appreciate your patience.
If you experience a disruption other than above, please contact ACL Support: https://support.acl.com

What do you need to do?:
Plan or notify end users to perform items requiring the impacted module outside of the maintenance window timeline.

Contact:
For any questions, please contact ACL Support: https://support.acl.com
Jun 5, 10:40 PDT
Jun 11, 2018
Completed - The scheduled maintenance has been completed.
Jun 11, 13:08 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 10:00 PDT
Scheduled -
Services/Location:
ACL GRC Results in Asia Pacific (AP) region.

Purpose:
We are performing an infrastructure upgrade on Results module in our Asia Pacific (AP) region.

Impact:
Results module will be unavailable for a portion of the following maintenance window:

June 11th, 10:00AM-2:00PM PDT (1:00-5:00 AM SGT)

We apologize for the inconvenience and appreciate your patience.
If you experience a disruption other than above, please contact ACL Support: https://support.acl.com

What do you need to do?:
Plan or notify end users to perform items requiring the impacted module outside of the maintenance window timeline.

Contact:
For any questions, please contact ACL Support: https://support.acl.com
Jun 5, 10:38 PDT
Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 8, 2018

No incidents reported.

Jun 7, 2018
Completed - The scheduled maintenance has been completed.
Jun 7, 12:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 10:00 PDT
Scheduled -
Services/Location:
ACL GRC Strategy in Asia Pacific (AP) region.

Purpose:
We are performing an infrastructure upgrade on Strategy module in our Asia Pacific (AP) region.

Impact:
Strategy module will be unavailable for a portion of the following maintenance window:

June 7th, 10:00AM-2:00PM PDT (1:00-5:00 AM SGT)

We apologize for the inconvenience and appreciate your patience.
If you experience a disruption other than above, please contact ACL Support: https://support.acl.com

What do you need to do?:
Plan or notify end users to perform items requiring the impacted module outside of the maintenance window timeline.

Contact:
For any questions, please contact ACL Support: https://support.acl.com
Jun 5, 10:34 PDT
Jun 6, 2018

No incidents reported.

Jun 5, 2018

No incidents reported.

Jun 4, 2018
Resolved - ACL Communities is back up and fully functional.
Jun 4, 12:59 PDT
Investigating -

We are currently investigating and will provide further updates.

For any questions, please contact ACL Support: https://support.acl.com
Jun 4, 12:45 PDT