ACL Services Ltd. | Customer Systems
All Systems Operational
ACL Launchpad   Operational
ACL Web Site & Renewal Portal   ? Operational
ACL Help & Learning Operational
ACL Communities   ? Operational
ACL Academy   Operational
ACL ScriptHub   Operational
ACL Help Docs   ? Operational
ACL GRC - North America Operational
ACL GRC - Project Manager   Operational
ACL GRC - Risk Manager   Operational
ACL GRC - Results Manager   Operational
ACL GRC - Reports Manager   Operational
ACL GRC - Asia Pacific Operational
ACL GRC - Project Manager   Operational
ACL GRC - Risk Manager   Operational
ACL GRC - Results Manager   Operational
ACL GRC - Reports Manager   Operational
ACL GRC - Europe Operational
ACL GRC - Project Manager   Operational
ACL GRC - Risk Manager   Operational
ACL GRC - Results Manager   Operational
ACL GRC - Reports Manager   Operational
ACL GRC - Canada Operational
ACL GRC - Project Manager   Operational
ACL GRC - Risk Manager   Operational
ACL GRC - Results Manager   Operational
ACL GRC - Reports Manager   Operational
ACL GRC - Australia Operational
ACL GRC - Project Manager   Operational
ACL GRC - Risk Manager   Operational
ACL GRC - Results Manager   Operational
ACL GRC - Reports Manager   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 16, 2018

No incidents reported today.

Jan 15, 2018

No incidents reported.

Jan 14, 2018
Resolved - This incident has been resolved.
Jan 14, 22:52 PST
Monitoring - Most of the Results module operations have now been restored. There are a few email notifications pending which we are currently monitoring. The module should be fully restored very soon.
Jan 14, 10:29 PST
Update - Work continues on this issue.
Jan 13, 19:02 PST
Update - Work is ongoing to fix this issue. Further updates will be provided as work progresses.
Jan 13, 13:37 PST
Identified - The problem has been identified and we are actively working on a solution. The solution is complex will take 2 hours or more to implement and test.

We apologize for any inconvenience. We are working as quickly as possible.
Jan 13, 11:11 PST
Investigating -

Data uploads to Results in North America region are currently not functioning. We are investigating the problem and will provide further updates.

For any questions, please contact ACL Support: https://support.acl.com
Jan 13, 09:57 PST
Jan 12, 2018

No incidents reported.

Jan 11, 2018

No incidents reported.

Jan 10, 2018
Completed - The scheduled maintenance has been completed.
Jan 10, 19:14 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 09:00 PST
Scheduled -

Services/Location:
ACL GRC Projects Module in all regions.

Impact:
We are upgrading our Projects Module in all regions on Wednesday, January 10, 2018.
The application will be unavailable during a portion of the following maintenance windows:

Australia: Between 9:00 AM and 12:00PM PST
Asia Pacific Region: Between 10:00AM and 1:00 PM PST
Europe: Between 11:00 AM and 2:00PM PST
North America: Between 5:00 PM and 8:00PM PST

We apologize for the inconvenience and appreciate your patience.

What do you need to do?:
Plan or notify end users to perform items requiring ACL GRC Projects module (all Region) outside of the maintenance window timeline.

Contact:
For any questions, please contact ACL Support: https://support.acl.com
Jan 3, 14:37 PST
Jan 9, 2018

No incidents reported.

Jan 8, 2018

No incidents reported.

Jan 7, 2018

No incidents reported.

Jan 6, 2018

No incidents reported.

Jan 5, 2018

No incidents reported.

Jan 4, 2018

No incidents reported.

Jan 3, 2018

No incidents reported.

Jan 2, 2018

No incidents reported.